By in Persona Paper

The "Absence" and TPTB

I guess anyone who has logged on today has read the post by the administrators of this site. I assume they are the owners of it also--tell me if I'm wrong. I haven't been around here long enough to have any complaints. I'm trying to at least comment and/post once a day.

Forgive me if you think I'm being unreasonable, but Persona Paper is a business. I didn't particularly care for the tone of the "Absence." It sounded like "Ya, we know we haven't been doing our job. Well, tough totem poles." Any reputable business wouldn't send out a memo like that. Yes, we all get sick and things happen, but the show always goes on.

The principal of a school would never abandon ship and leave the employees and students to wing it. A teacher wouldn't take days off of work without calling in a sub. If you own a business and want it to be successful, someone needs to be on duty all the time.

I'm beginning to see a pattern here. People are starting up content websites not realizing it's a 24/7 job. I'm not sure I want to stick around after that memo. I'm not sure I want to bother with any of these content sites anymore.


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Comments

morilla wrote on September 5, 2015, 2:29 PM

First, your premise was addressed in the post and if you look a bit more closely than the angst presented by some, you will find they haven't "abandoned ship." Second, there is no need to assume they are the owners, it says so on their profile page and if you look to the FAQ page (http://www.personapaper.com/faq), you will notice that 'account group' consists of only two people. The bottom line is that with only two people, you can't have someone on duty "at all times." Even in operations which are large enough to do so, you will find that there is no requirement that 'someone' respond to 'every' e-mail, complaint, criticism, or desire for a 'personal response.' It's just not practical and completely unrealistic to expect such to occur.

As I noted in the piece I posted on this issue, some of the members disappear for days, weeks, and even longer without much explanation, if any, other than they are "busy" with other things; personal life, other sites/blogs, etc. It was clear that the site hadn't been 'abandoned' and that some semblance of 'keeping track' was being maintained. In the end, some are going to feel/insist that a site have 'someone' on call, 24/7/365, to respond to 'whatever.' Others have come to appreciate a more laissez-faire approach to site management, so long as the site continues to function in terms of being able to submit content, being paid redemptions, etc. Either way, members don't have to like/dislike it, they simply have to accept it for what it is or go someplace else they, personally, feel more 'comfortable.'

CoralLevang wrote on September 5, 2015, 2:50 PM

You suggest that someone is jumping ship here, and that is clearly not true. Too many are quick to find fault, but offer no solution, and would never, in their lifetime, step up to the plate to take a risk to make things better.

I have to agree with morilla here. ...accept it...or find a more 'comfortable' place.

valmnz wrote on September 5, 2015, 4:53 PM

I haven't read that post yet as I have also been absent a few days. Now I shall go and seek it out.

DWDavisRSL wrote on September 5, 2015, 7:37 PM

Thank you for making the points I was thinking and doing so very well indeed.

rescuegal wrote on September 5, 2015, 9:18 PM

What I objected to was the tone of the post. I thought it was very rude. I haven't been here long enough to know what the problems are.

rescuegal wrote on September 5, 2015, 9:19 PM

I thought the post was very rude. That was my main complaint.

rescuegal wrote on September 5, 2015, 9:24 PM

Like I said to the rest. I thought the tone of it was rude.

CoralLevang wrote on September 5, 2015, 9:24 PM

I can understand that the tone may have seemed as such, but I would offer that it was reactionary to some deep-seated negative posts by others. Never before have I seen this from MaeLou .
She and elitecodex are great folks, and I hope you will get to know them better. emoticon :smile:

allen0187 wrote on September 6, 2015, 12:06 AM

I do not think the post was rude. Of course, you are entitled to your opinion.

I do see your point. Businesses need leaders and administrators for it to run. I do not think that both administrators were remiss in their duties even during their absence. There's a lot going on in the background that us members are not aware of and I'm fairly confident that the site is in good hands with both of them in the helm.

AliCanary wrote on September 6, 2015, 8:43 AM

I don't think I would call the tone of the post rude, but it was certainly exasperated. It must be very tough for them to read posts complaining about things. On the other hand, if all the posts are complaining about their not being around, I don't think it would be too hard to drop a quick post to say hi. They used to spend a lot more time on the site, and the responsiveness was one of the things that really made the site feel more personal and comfortable. However, the regular contributors do that, now, and so I can see why it's not really necessary for them to constantly be popping in to comment and such. The site seems to be functioning and payment came right away when I requested it, and that's the best one could hope for in a content site, which certainly seems reason enough to stay, don't you think? I hope you continue to participate.