Econolodge Bad, Days Inn Good final
The ass pony seemed a little too quick to call the police, especially since we were only upset customers who were being adamant about a proper receipt. We didn't threaten him, pull a gun on him, or cause him physical harm in any way.
After hanging up from calling 911 he sat there behind the desk with this smug, cocky attitude while I voiced my disbelief that he called them and my wife went outside to call the police herself to explain our side of the story. I had this vision of cop cars squealing into the parking lot and officers leaping from them, guns drawn and ready to fire on the vicious criminals that caused the infantile "Night Manager" such great distress.
For the ten or so minutes it took for officers to arrive I continually told the idiot how unprofessional and rude he was, and what poor customer service skills he had, and every time I said anything he mimicked me with this comical, high-pitched voice.
"You ought to be ashamed of yourself," I told him.
" Yup, I'm ashamed of myself."
"Your behavior is an embarrassment to this company," I said.
"Yup, I'm embarrassed."
To this day I still can't believe how rude and unprofessional this asshole behaved.
Two officers arrived, and one went inside to speak with the ignoramus while the other approached my wife and I. She was on the phone with our credit card company by this time, so I spoke with the officer, telling him that we were simply unhappy with the grossly soiled sheets and horrible attitude we encountered after a 6 hour drive. I told him about the credit card slip being the reason we refused to leave the premises, and how we were honestly just trying to get proof that our account wasn't going to be charged.
Several things the officer stated told me that this wasn't the first time this guy had done this, and eventually the second officer came back outside. They both offered suggestions for alternate places to stay, said their goodnights and sat in their car to watch us leave the property.
After finding no vacancies at several other nearby motels we went across the street from the Econolodge to the Days Inn, where we were told they happened to have only one room left, so we took it. We ended up paying twice the amount, but the accommodations were, for the most part worth it.
It was so late by the time we checked in and we were so exhausted we just filled the jacuzzi that took up one corner of the suite, stripped down and took a nice long soak while watching television, barely able to stay awake. We took advantage of the "free" breakfast the next morning, then headed out to start our day.
After returning home I emailed the motel management, and called Choice Hotels' customer service number. The management emailed back a few days later to apologize and tell us that the employee was to be dealt with, and Choice Hotels just made a note about our experience and assured me that this was not customary behavior. Whatever.
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