By in Travel

Econolodge Bad, Days Inn Good part two

Well, wouldn't you know it- we unfolded the first of two sheets (the stack included two sheets and four pillow cases) and it, too contained several large orange stains. Unfurling the second sheet exposed faint but still very visible duplicate stains, as well as long dark hair.

That did it. It was late, we were tired, and my wife was seriously aggravated. I'm the more laid back of this by-now-extremely-irritated couple, and my wife charged right back up to the lobby to "confront" (we are by no means violent, threatening people, honest!) the customer service skills-lacking "Night Manager" jackass.

I was right behind her, and she approached the counter to let him know that everything he'd brought us was also stained, and ask if that was really all they had. The first thing he said was that there was no housekeeping staff on site at that time, and what he gave us was what there was.

There came some back and forth between my wife and I and this lobotomized ass monkey, during which we never got hostile. Finally, after about 5 minutes of increasingly-heated "discussion" Mr. "Night Manager" stated firmly "You can leave." "We don't want you staying here, and you're free to go." Throwing in,"If you're unhappy with something, find another place or go home!"

Now, I'd like to think this type of offering is not in the Choice Hotels customer service employee manual, but I've been wrong before. Our next mistake was demanding to have our credit card refunded so we could leave there knowing our card wouldn't be charged. By this time there was nothing we'd put past this Chucky Doll we were forced to deal with.

to be continued...


You will need an account to comment - feel free to register or login.

Comments

DWDavisRSL wrote on July 2, 2015, 10:26 AM

It is hard to imagine any manager of any sort treating customers like this. I hope you went on Yelp and any other review site you could find and lambasted this place.

BarbRad wrote on July 3, 2015, 3:58 AM

That's one reason I go to Triple A approved lodgings. I have recourse.

MelissaE wrote on July 3, 2015, 7:15 AM

The world is full of poor customers service. I would venture to say that good customer service is the rarity.

Shellyann36 wrote on July 3, 2015, 3:34 PM

He sounds just darling to deal with. I hate that you had such a bad experience.

Madcanman wrote on July 4, 2015, 6:11 AM

I did call Choice Hotels, and emailed the management, who just yesterday responded with an apology and a statement that the employee has been spoken to, or something like that.

Madcanman wrote on July 4, 2015, 6:12 AM

I know Barb, and we most often prefer Best Western since we've always had good experiences with them.

Madcanman wrote on July 4, 2015, 6:13 AM

I agree. My wife and I have come to the conclusion that there is no longer any such thing as good customer service in almost any industry

Madcanman wrote on July 4, 2015, 6:14 AM

We'll just chalk it up to experience and move on. We'll certainly take this into consideration the next time we want an overnight stay.

Shellyann36 wrote on July 4, 2015, 5:41 PM

No doubt. I would also contact the chain and complain a bit too.

BarbRad wrote on July 6, 2015, 3:01 AM

I also prefer Best Western.

Madcanman wrote on July 6, 2015, 5:50 AM

I ended up calling Choice Hotels and filed a complaint. I don't expect it to go very far, but at least it's off my mind.

Shellyann36 wrote on July 6, 2015, 6:35 AM

It is good to know that you did file the complaint though. Perhaps they will be generous and give you a free nights stay at one of their other hotels.