Customer Service is NOT Easy.
To anyone who says working in Customer Service must be so easy, because I sit at a desk and take calls and work on the computer, I would like to tell you otherwise.
If I had to choose between working at a call center and working retail or at a restaurant, I would choose call center. I would rather deal with angry customers over the phone than face to face. This doesn't necessarily make the work any easier, though. Yes, I like sitting at my desk and taking calls. I like that I don't have to see these people in person, and at the end of the day they are just another customer to me. But the work is still stressful... at times rewarding, but 75% of the time stressful.
I would say I am good at my job, but it doesn't mean I'm feeling happy-go-lucky every hour of my shift. My moods can shift so quickly in the span of my 8 hour shift. I try not to let the nasty, rude customers' attitudes get to me, but sometimes those calls come back-to-back and it can really take its toll. I have strangers constantly telling me I'm doing poorly at my job, simply because I'm following the rules and can't do x, y, z for them. I secretly wish to tell these people that it is all their error, for not reading before signing a contract, etc, but of course I can't. I have bills to pay and need to keep my job.
work #customer-service #stress #mental-health