Survived The DMV
I admit I put this chore off quite a long time and if you've ever visited an American DMV office, the reasons are probably self explanatory. It is an experience all on its' own. Unfortunately I had to renew my license with the eye test which meant a visit to the DMV.
First round: Found the closest office (which are now few and far between), printed the map off the DMV website. And ... could not find the office. Sure one could try to call the office, but that would require an actual person answering the phone. After diligently cruising up and down the service drive, like how hard could it be to find the office on a freeway service drive. Stopped and asked at a gas station. Oh , that office moved a few years ago. Really, how about updating the DMV webpage, novel idea.
Second round: Went to the stealth DMV office, waited 1.5 hours, watched my blood pressure rise, gave up and left.
Third round: Tried a different DMV office. A little research revealed that a few pilot offices had started using a virtual waiting line via text. I signed up for an 11:40 a.m. appointment, received a confirmation email, and reminder text. Great, I thought, finally some organizationally progress at the DMV.
Arrived at 11:35 a.m.. As I was entering the DMV office I checked my phone to find a text that said - proceed to window 2 for your appointment at 11:25 AM.
Wait! My appointment was at 11:40 AM, you are texting me to come to window 2 at 11:25 AM and I am driving at 11:25 AM to the 11:40 AM appointment.
Fourth round: I can't even go into trying to find a person at the DMV to explain what had happened. A security guard put me in a quasi line which appeared to be deserted of any help. And on and on.
I finally commandeered window 4 when they called off a number of someone who didn't show, I slipped over and finally had a person I could explain the situation and show my texts as proof etc. etc. When she realized I had used the system correctly, she processed my renewal with no problem.
All I can say is, I guess the virtual line is a start, some bugs to be worked out. Virtual line or not, the DMV office never seems to change, it is an experience.
Image Credit »