By in Food

No Go Dough

Have you ever been desperately craving a certain food only to be sorely disappointed when you finally got it? That's how I recently felt, last night in fact, when I was craving a pizza. We have several national chains here for pizza and one "mom & pop" pizza place. The "mom & pop" place is always busy and I didn't really want to spend more money than necessary, so I opted for Pizza Hut. The other chains are more of an order and take out/delivery type place.

The "restaurant" is located in a strip mall type plaza, corner slot with one door going into the dining room and one door going in front of the cash register. I had never been in there, so I decided to take the cash register door and this allowed the workers to see me enter.

So I get inside this "dine in" Pizza Hut and find a seat, looking around at the tables that are not level and the chairs that do not match. There was a couple in the far corner, laptops open and neither looking at the other, just hooked into the free Wi-Fi and buried in their own cyber worlds. A couple of tables down, three workers (Pizza Hut) were in a booth a bit further down, laughing and joking over a pizza being shared. In the other corner was a couple of younger guys wolfing down their food like they hadn't eaten in days. The center aisle contained a table where a family of five was waiting on their food, the woman looking meanly at the man and giving him a lecture on what he should have done that day. On the three of the walls TVs blare different channels, competing to be heard and clashing at the same time.

I sat about ten minutes and watch the one of the girls who had watch me come in deliver the lecturer and her family their pizza. She then walked by me, cleaned up a table behind me, and then went back around the corner to the front. So I got up and went to the counter. The other girl was standing there and gave me a blank stare when I told her I needed to place an order. I then explained that no one had come to the table yet and the order needed to be placed. After a couple of seconds it registered with her and she took my DINE IN order. She then asked if I was going to be sitting around the corner and I said yes, telling her exactly where I had been sitting.

Returning to my seat, I watch as people finish their meals and leave, tables are cleared, and the place becomes basically deserted except for the two in the cyber corner. Finally after forty minutes of waiting, I return to the counter and ask if the food is ready. The girl reaches up for the pizza box and said they had to put it in a box because they ran out of the pizza rings for dining in. She handed me a box and then I ask about silverware and a plate. She looks at me with that blank look again and I tell her to forget it.

I left with the cold pizza wondering where in the world customer service training had left off with this Pizza Hut crew. Of course, my next thought was how in the world is the place still open. And my very last thought was that I should have spent the extra money and gone to the "mom & pop" pizza place, because the cold pizza I ate just didn't hit the spot and it sure wasn't worth the experience.

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AngelSharum wrote on January 17, 2015, 11:25 PM

That was some really bad customer service.

peachpurple wrote on January 18, 2015, 2:12 AM

that is one bad pizzahut service. Never return to that branch. Try another branch, maybe it will be better

seren3 wrote on January 18, 2015, 5:19 PM

Soetimes I get a craving for a long-ago favorite food. And I know it will not be the same!

Renda wrote on January 20, 2015, 9:32 PM

It w horrible.

Renda wrote on January 20, 2015, 9:34 PM

Do not worry, I won't be back to that location. It was horrid.

mustchoice wrote on January 21, 2015, 1:59 AM

Sometimes is difficult to understand some people will you go back there.

seren3 wrote on January 21, 2015, 3:38 PM

What a disappointment! I rarely have pizza but I want it to be hot when it's served!

Renda wrote on January 21, 2015, 7:54 PM

No, I definitely will not be going back there.

Renda wrote on January 21, 2015, 7:55 PM

I agree. It should be hot.

catsholiday wrote on January 24, 2015, 3:08 PM

I find pizza chain places all a bit underwhelming unless in the states then they are a bit better

Renda wrote on January 26, 2015, 9:22 PM

Pizza Hut use to be one of my favorite places for pizza....not so anymore.