By in Business

How to Place a Credit Card Order Online

You might wonder why this post is relevant. After all, doesn’t everyone already know how to order online? Well, no. Everybody doesn’t.

I am in a mail order business that accepts credit cards . I process those cards myself, as do many other online merchants. And I’m waiting right now for a call back from a customer who did not know how to fill out the order form properly.

Fortunately, she called back as I was writing this, so I will still be able to ship her order today. What was wrong with her order? For “Name on Card” she put the name of the bank that issued the card, Great Western. What is needed in that space is the card holder’s name exactly as it appears on the credit card, e.g. Jane E, Jones. If your company you are ordering for is named there, you would copy that. But if you write “Great Western Bank” in that space, you’d better be an authorized purchaser for that bank.

When entering your credit card number in the form, double check it after you finish. Also make sure your expiration date is entered correctly.

Many sites will also ask for your security code. MasterCard, Visa, and Discover all have their three-digit security codes on the back of the card and they will be the last three digits to the right-hand side of the signature strip. If you are using American Express, the security code is a four-digit number on the front of the card right above the credit card number.

If the site you are using asks for a security code, don’t leave it blank. The merchant needs that code to know that you actually have the card and haven’t gotten the card number illegally. Entering that information helps protect both you and the merchant against fraud.

Another piece of information that helps protect against fraud is your billing address. That is the address where the credit card bill is actually mailed. If you are having your order shipped to your workplace, you should not put the same address in the space for the shipping address unless your credit card bill is also mailed there. If you work in an office and place the order to be shipped to you there, but the bill for the credit card goes to another office in your company, enter the address of that other office.

If your shipping address is a school, organization or business, please include the business name in the shipping address. If you don’t, automatic online labeling programs will sometimes reject it.

If you follow the directions above when filling out online orders, you will ensure that your orders are processed quickly and not declined. If you make a mistake, it may cause your order to be delayed or rejected.

B. Radisavljevic, Copyright 2014, All Rights Reserved


Image Credit » I took the screen shot on a shopping cart page on the tomfolio.com site.

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Comments

bestwriter wrote on October 14, 2014, 8:23 PM

I use my debit card and know how to fill it up. eBay/paypal has the info already I only need to give them permission for the transaction. With other sellers I fill up the form exactly the way it is designed.

lovingmy2kids wrote on October 14, 2014, 8:47 PM

This is very helpful, especially to those who are thinking of buying online or their first time to buy online.
Btw, thanks for visiting my post, I am new here and still trying to familiarize myself with persona paper on how it works. :)

MegL wrote on October 15, 2014, 3:39 AM

It's amazing, isn't it but it's also helpful feedback to whoever designed the form, that they need to make the labels more descriptive or clearer.

Jerry_Walch wrote on October 15, 2014, 8:15 AM

This article brought a smile to my face because it kind of reminded me of a column called "Back to the Basics" that ran in one favorite electronics magazine over fifty years ago. The whole premise of that column's author was that the more advanced we become in any field of endeavor, the more apt we are to forget the basics and we need to have that knowledge refreshed from time to time.

BarbRad wrote on October 15, 2014, 3:12 PM

Probably 99% of people do fill out these forms correctly. But there's always that 1%.

BarbRad wrote on October 15, 2014, 3:13 PM

Thank you. I think once you know the ropes you will love it here.

BarbRad wrote on October 15, 2014, 5:39 PM

Sometimes there just isn't enough room before the field to put a longer set of instructions there.

BarbRad wrote on October 15, 2014, 5:39 PM

True. I know my memory isn't wonderful.

LoudMan wrote on October 16, 2014, 3:48 PM

Great timing, to have this out there, just in time for .

JanetJenson wrote on October 16, 2014, 8:33 PM

I wondered from the title what your drift was going to be. I guess you have seen it all!

BarbRad wrote on October 18, 2014, 4:20 PM

Yes. I imagine there will be plenty of orders that get declined for people who haven't learned these things.

BarbRad wrote on October 18, 2014, 4:21 PM

Someday I will write about my worst customer.

OldRoadsOnceTraveled wrote on October 23, 2014, 8:43 PM

This is Guiness the Cat. I've never personally used a credit card before, so this is useful information for me. Now if I only had a credit card, I could order all the cat food I wanted.

BarbRad wrote on October 24, 2014, 4:00 AM

You'd still have to pay the bill at the end of the month or go into debt.

OldRoadsOnceTraveled wrote on October 25, 2014, 12:28 PM

This is Guiness the Cat. I could put it in Debbi's name.

BarbRad wrote on October 27, 2014, 1:23 AM

How thoughtful of you, Guiness. I'm sure Debbi will appreciate that.

OldRoadsOnceTraveled wrote on October 28, 2014, 1:12 AM

This is Guiness the Cat. I'll even let her use the credit card to pay for all of her dental drama, so long as she doesn't pass any more of her dental misfortune off on me again. I've had enough of that stuff!